Privacy Policy

1. Information We Collect

When you interact with Wispy or connect your Telegram account, we may process the following categories of data:

• Telegram Identifiers: Your unique Telegram user ID, chat ID, username, and business connection ID.
• Messages & Content: Text messages, voice messages, and video notes received in chats where Wispy is active, solely for speech-to-text transcription and preset intent matching.
• User Configuration: Your custom presets, pricing rules, response templates, and CRM notes saved via the Mini App.

2. How We Use Information

We use the collected information strictly for:

• Providing real-time speech-to-text audio transcription via Groq Whisper;
• Evaluating incoming customer inquiries against your active presets and delivering automated replies;
• Tracking human takeover windows (smart suppression) so the bot yields when you reply manually;
• Persisting your tenant settings and customer notes.

3. Third-Party Service Providers

To deliver real-time AI capabilities, we interface with trusted cloud providers:

• Telegram Bot API: For message transport within the Telegram platform.
• Groq Cloud: For high-speed Whisper speech transcription. Audio buffers sent to Groq are processed in-memory and not used for model training.
• Cloudflare Workers: For high-speed edge compute and secure routing.

4. Data Retention & Deletion

Transient audio files downloaded from Telegram for transcription are processed strictly in memory and deleted immediately following completion. You may request deletion of all associated data at any time by contacting us.

5. Contact

For privacy questions, data requests, or deletion notices, contact:
Email: ez@ezinner.com